Returns & Exchanges

At Pura, we want you to love your home's atmosphere; if you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy for all fragrance products and hardware.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original packaging.

• 3.
  Drop Off Package

  Securely seal your items and drop them off at any authorized shipping carrier location indicated on your return label.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.