Frequently Asked Questions
Everything you need to know about bringing Pura into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock home decor and furniture items are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days.
Do you offer white-glove delivery service?
Yes, white-glove delivery is available for large furniture pieces. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
At Pura, we prioritize sustainability. Our wooden furniture is crafted from FSC-certified timber, and our textiles utilize organic or recycled fibers whenever possible.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your delivery status through the 'Order History' section of your Pura account.
Do your products come with a warranty?
Yes, all Pura furniture includes a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.